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Note of participant in the public EPM Bootcamp "Two special
notes that you all should know and I
told Tom about this... but it is worth
repeating. First, what sold me on coming
to your class as opposed to another is
that I felt a genuine desire to help me
find the right class on the part of your
staff. Initially, I submitted a list of
desires that I had been having trouble
with and asked if your classes covered
them and how you compared to a Microsoft
course. Ray and Tom’s answers were the
most straight forward, no sales pitch,
bottom line answer I received from all
my requests. Most responses were about
what the other guys could sell our
company next, could they come do a
private class, etc. They were not as
interested in making sure I was getting
the training I needed.
A
second aspect to this is
Tracy and her warm
welcome friendly helpful
attitude toward
customers, at least me
anyway. She went out of
her way before and
certainly after I signed
up for the class in
trying to answer EVERY
question I had about
travel and things to do
etc. etc. etc. And
prompt too, other places
did not get back to me
until a week after I had
signed up with PSSI if
even then. Give Tracy a
pat on the back and a
sincere thank you from
me.
I also believe your
commitment to not cancel
a class is great. I
tried to go to two
schools before I knew
about yours and they
were cancelled before the
scheduled date came or
could not promise the
class would be held. I
really wanted this type
of training 3-6 months
ago... I should have
searched the internet
harder and not leaned so
much toward thinking I
should attend a
Microsoft course. Oh
well... lesson learned."
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